FAQ

 I believe in creating happiness and love in all areas of my life

Are there professional standards for the coaching industry?
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/
How will I know you are the right coach for me?
During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So,
I’m trying to log in, but it will not accept my username or password, what do I do?
Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I’ll forward them to you.
FORMS, DOCUMENTS AND RESOURCES AVAILABLE What makes up a "Welcome Packet" and what do I do with this?
A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.
SCHEDULING/RESCHEDULING APPOINTMENTS What if I need to reschedule my appointment?
It’s easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the “edit” button and change the details of the appointment to correspond with an “Available” block of time.
  5. The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change.
PAYING FOR THE COACHING SERVICES How do I easily make my payments for my coaching services?
Each month you’ll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?

Check, Cash, Waived, Barter, Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.

  • To pay by Check: simply use the “remit to” address located to the right in the body of the invoice you’ll receive monthly from my practice.
  • To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
  • To have your coach process your payments for you: Complete the Credit Card Authorization” form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.
SCHEDULING/RESCHEDULING APPOINTMENTS What if I need to reschedule my appointment?
It’s easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the “edit” button and change the details of the appointment to correspond with an “Available” block of time.
  5. The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change.

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